1-Parties

Mergul Travel will be briefly referred to as “Mergul Travel”.

2-Subject With this agreement, the parties; They have agreed to provide pre-flight and post-flight transfer service from addresses determined by them to airports and vice versa, and to have this service performed by Mergul Travel for a fee, within the framework of the following contractual conditions.

3- Service and Payment Information

3.1. The contract price does not include VAT.

3.2. In the private transfer service, requests for different points other than the route(s) specified in the contract; If it is on the route and without waiting, it is included in the price.

3.3. If necessary, the agency may change the vehicle type to the same segment vehicle type, provided that it notifies the consumer. If the customer does not accept this change, he has the right to cancel his reservation and receive a full refund of the fee he paid. In this case, the customer has no right to compensation.

3.4. With this document, I authorize the agency to charge my credit card number written below for the services I received.

3.5. The invoicing period for the purchased service is V.U.K. 7 days, including the date of purchase, provided that no month is skipped as required.

Payment Method: Bank: Cash Amount: Credit Card: Card Cash in Vehicle: Cash

4-Transfer Type: One Way (Single/Bidirectional)
5-Vehicle Type: Vehicle type chosen by the customer (Passenger/Mini)
6-Number of People: The customer must specify the number of people.
7-General Provisions

Passengers are required to wear seat belts in accordance with the Traffic Law.

By purchasing this contract via virtual POS, mail order, money order or EFT, even if the passenger cannot sign it for any reason, he/she has learned the terms of the contract that will be valid between the parties through the website or advertisements, and has accepted to receive the service in accordance with the written conditions in the contract.

In order to benefit from the transfer service subject to this contract, the customer must make a reservation at least 6 (six) hours before the transfer time. On religious and national holidays, New Year’s Eve and other public holidays, a reservation must be made at least 48 (forty-eight) hours before the transfer time. The reservation can be canceled by the customer up to 6 hours before the transfer time. In this case, the customer will be refunded. No refund will be made for later reservation cancellations. The route to be followed from the departure point to the arrival point during the transfer service; It is determined exclusively by Mergul Travel, taking into account traffic, road conditions and other criteria. The customer does not have the authority to change this route. In this context, the passenger’s requests to stop at a different location among the determined route or to wait for a while at this location will not be accepted. Mergul Travel is only obliged to transport the customer from a certain point to the airport or from the airport to a certain point. For Mergul Travel transfer service; The customer must allocate a vehicle suitable for the number of passengers and luggage volume determined when purchasing the transfer service online.

Mergul Travel; It accepts and undertakes that all vehicles it will allocate to the service subject to this contract will have complete personal accident insurance, that the periodic maintenance of the vehicles will be carried out within the specified period, and that the necessary materials such as spare wheel, first aid material, fire extinguisher, reflector will be available in the vehicle. In case the customer suffers physical or material damage or the goods transported are damaged due to any traffic accident or other reason that may occur during the transfer, Mergul Travel will not be responsible for these damages. The customer irrevocably accepts and declares in advance that Mergul Travel will not have any liability arising from Article 66 of the Code of Obligations and other provisions of the legislation in such a case. The articles of this agreement that impose liability on Mergul Travel are reserved. Despite the allocation of a vehicle suitable for the transfer service, if the number of people and the amount of luggage determined by the customer at the time of purchase are exceeded, the transfer is carried out without exceeding the legally determined transportation limits of the vehicle.

Passengers or luggage exceeding the legal limits will not be accepted into the vehicle. If the customer gives up the transfer service for this reason, no refund will be made. The customer is obliged to prove to Mergul Travel personnel in the vehicle at the transfer point that he is the customer who purchased the service, with identification documents issued by legal authorities and a reservation document. The transfer of the customer who does not fulfill this obligation will not be made.

Mergul Travel is not responsible for situations where the passenger has previously booked the transportation service but occurs due to changes in flight schedules or operational cancellations and/or other delays. All items forgotten by the customer in the vehicle during the transfer.

Mergul Travel is not responsible for any loss or damage. However, if the forgotten item is noticed later by Mergul Travel staff, it will be delivered to the specified address within the provincial borders of Northern Cyprus, upon the customer’s request, on the same day, for a fee.

During the Mergul Travel transfer process, sacks, crates, parcels, etc. can be used as baggage. he would not accept. The passenger has a maximum baggage allowance of 15 kg per person. In case of loss or damage to the luggage received from the passenger for which the value has not been declared, the customer does not have the right to claim the service fee as material and moral compensation.

The customer must not contain any flammable, combustible, explosive, narcotic, liquid, odorous, radioactive or TRNC luggage in the baggage subject to transfer. It accepts, undertakes and declares that there are no substances that are prohibited to be carried or possessed by the legislation. If the driver notices the presence of the items listed in the luggage, the luggage in question will not be accepted into the vehicle. If the 15 (fifteen) minute period specified below is exceeded during the unloading of the mentioned items from the baggage, if the transfer does not take place for these reasons, or if the customer cannot catch the flight due to the lost time, no refund will be made.

Additionally, in these cases, the customer cannot claim any receivables or rights against Mergul Travel under any name. In the trunk; If the existence of the above-mentioned items is noticed, the situation will be immediately reported to the competent official authorities by Mergul Travel. The presence of the items listed is not noticed by the driver; If the vehicle is detected by being stopped and searched by law enforcement forces during the transfer; Any damage or loss incurred by Mergul Travel due to this reason will be immediately covered by the customer in cash and in full. The customer’s pet transfer requests and the type of pet to be transported will be notified by the customer when purchasing the service online.

Animal transfer cannot be made without this notification. Animal transfer cannot be made alone without an adult customer. The animal to be transferred under these conditions can only be transported in its special cage, in the section designated by Mergul Travel staff within the vehicle, with all responsibility belonging to the customer. TRNC It is not possible under any circumstances to transfer animals whose acquisition, possession or transfer is unlawful according to the law. For transfers from a certain point to the airport; Mergul Travel declares and undertakes that the vehicle allocated for the transfer will be at the specified point at the transfer time.

A delay of 15 (fifteen) minutes from the transfer time will be considered a reasonable delay. In case of delay exceeding 15 (fifteen) minutes, the customer does not have to wait for the vehicle. In this case, the transfer fee is refunded to the customer. At transfer points such as housing estates and public housing; In case the delay of 15 (fifteen) minutes is exceeded due to site security guards preventing the vehicle from entering the site, Mergul Travel is not responsible. If 15 (fifteen) minutes are exceeded and the customer does not wait for the vehicle, no refund will be made.

The customer must be present with his/her luggage at the designated point at the transfer time. If the customer is not present at the transfer point at the transfer time, the vehicle allocated by Mergul Travel is obliged to wait for the customer for 10 (ten) minutes. If the customer does not reach the designated point with their luggage after 10 (ten) minutes, the vehicle has no obligation to wait any longer.

At the transfer point, Mergul Travel personnel are not obliged to leave the vehicle, carry luggage, a pet cage, or accompany the passenger to be transferred to the vehicle. Children under the age of twelve will not be transferred without an adult companion. The companion’s transfer back to the point of collection depends on purchasing the return service on the website. If a wheelchair transfer is requested along with the customer to be transferred, this will be notified by the customer when purchasing the service online.

In cases where the service subject to this contract is disrupted or cannot be performed due to weather and road conditions, vehicle malfunction, inability to find the given address, sudden health problem of the customer or driver, checks to be carried out by law enforcement officers during the transfer and other reasons, and in cases where the passenger cannot catch the flight for these reasons; Mergul Travel is only obliged to refund the prepaid service fee to the customer. The provisions of this agreement stipulating situations in which no refund will be made are reserved. They accept, undertake and declare that Mergul Travel has no obligation to compensate for flight ticket costs and other material/moral damages, other than the customer refund obligation.

In case he/she renounces the transfer; Mergul Travel has no obligation to transfer the customer back to the point of departure. If the work schedule of the vehicle does not allow, the customer is left in the nearest residential area in accordance with the traffic rules. In such a case, no refund will be made. During the transfer of the customer; In case the item is forgotten or the item is returned to the point where it was taken for any other reason and the transfer is requested to be completed, Mergul Travel does not have such an obligation.

It is the preference of Mergul Travel to fulfill this request of the customer as much as the work schedule of the vehicle allows. In such a case, Mergul Travel is not responsible for the customer not being able to catch the flight or suffering any other damage, and no refund will be made. If the passengers or animals carried in the vehicle experience any health problems during the transfer; Mergul Travel staff is obliged to immediately transfer the passenger to the nearest health unit. The passenger’s request to the contrary is not binding on Mergul Travel staff.

The closest health unit may be public health institutions or private health institutions. Mergul Travel is not responsible for any death, physical damage, material or moral damage that occurs during and after the transfer of the passenger/animal with a health problem to the nearest health unit. Upon the customer’s request, the invoice for the service provided will be sent by Mergul Travel to the address specified by the customer.

8-Force Majeure

Force majeure of any kind and nature not caused by the parties themselves, natural events, adverse climatic conditions, social events, public movements, events occurring due to negative developments in working life, all kinds of legal or illegal employee or employer movements, strikes, lockouts, union movements and In case they cannot fulfill their obligations subject to this agreement as a result of work slowdowns, war, armed conflict, revolution, declaration of martial law or state of emergency, intergroup conflicts and riots; This agreement will remain suspended until the end of the situations/negative effects listed. The contract will come into force again when the situations/negative effects listed are over. Failure of the parties to fulfill their obligations as a result of force majeure does not entitle the other party to termination or compensation.

9-Cancellation Conditions and Other Provisions The campaign product purchased by the passenger cannot be cancelled, changed or refunded for any reason. Applications made to the bank or Mergul Travel for cancellation and refund requests of reservations whose date and time have passed are invalid.

10-Authority

In case of any disputes arising from the implementation of this agreement, TRNC. Its laws will be applied and TRNC Courts and Enforcement Offices will be authorized.

11-Effectiveness

Passenger(s) who do not have a signature on the contract but receive the service subject to the contract are deemed to have accepted the provisions of the contract when the third parties they appoint to register on their behalf read this contract and make an online reservation. In disputes arising from the contract, the Road Transport Law No. 4925 and other TRNC. Articles of legislation apply. TRNC courts and enforcement offices are authorized. I have read, understood and accepted the entire contract drawn up on our behalf, the date and time of departure, the road transport law, and the information on the website and received a copy of it.

Every user who makes a reservation through cyprustaksi.com is deemed to have read and accepted this agreement.

Mergul Travel www.mergultravel.com